Thrive for the People, PLLC is a high-end group practice providing individual and couples therapy in Seattle, WA, located in the Ballard neighborhood. This practice serves clients who identify as helpers, givers, and fixers who are ready to focus on their own mental health needs. Our ideal clients are high functioning, high achieving, psychological minded, and insightful individuals who value mental health and therapy. They are willing to invest in themselves and the therapeutic relationship.
This practice values social justice and anti-oppression and strongly encourages individuals who identify as LGBTQ and/or persons of color to apply.
Thrive for the People offers a vibrant, thriving, and busy workplace. This is a process-oriented, relational, and emotionally focused group practice. We have a team of exceptional therapists and administrative staff to meet the needs of our diverse clients. The leadership team is committed to the mentorship and training of all staff. We strive to create a community of like-minded professionals who are invested in each other’s growth as individuals and professionals.
We are looking for an Administrative Assistant starting at 15 hours a week, 5 days a week, who will assist the President and Owner of the practice, Dr. Jennifer Chain, with a variety of responsibilities including coordinating intakes and referrals for potential clients, creating marketing content for the practice, providing technical support in the use of practice management tools, writing, editing, and proofreading professional documents, tracking and analyzing data, providing onboarding and training for new clinicians, and providing accounting and bookkeeping for the practice. The practice is expected to grow and expand quickly in the next year and the preferred candidate will be able to grow with the practice. The ideal candidate must have access to the technology and privacy needed to work remotely.
Start Date: As soon as possible
Duties and Responsibilities
15 hours a week with the possibility of increased hours as the practice grows. Coordinating Intakes and Referrals
Answer phone calls, emails, and phone screen requests from potential clients within 24 hours
Answer phone calls and emails from other providers within 24 hours
Conduct clinical intake and assess for fit with the practice
Make matches between clients and clinicians with a 90% accuracy rate
Provide appropriate and timely referrals to other providers and resources
Maintain an up-to-date referral database of providers in the area
Provide executive support to the President of the practice
Assist in the planning and execution of business strategies
Support clinicians in their administrative tasks
Maintain confidential client and business documents
Update and maintain the website content monthly
Conduct Search Engine Optimization (SEO) for the website so that the website continues to show up on the first page of search results
Create marketing design, content, and materials
Provide technical support for a variety of practice management tools (e.g., Simple Practice, Google Workspace, Zoom, Gusto, Ring Central, etc.)
Be the go-to person for troubleshooting technology issues
Research and compare the latest technology to support practice operations
Writing, Editing and Proofreading
Create professional documents
Write blog posts that are easily accessible, engaging, and research-based to reach a wide audience
Edit, proofread, and format documents
Data Tracking and Analysis
Track metrics for incoming client contacts, referral sources, and marketing strategies weekly
Track performance of clinicians (e.g., client satisfaction, retention, documentation) monthly
Provide onboarding support to new staff and clinicians
Provide benefits enrollment support to new staff and clinicians
Accounting and Bookkeeping
Provide accounting and bookkeeping for the business
Other tasks as assigned
Align with the values of this group practice
3-5 years of related, practical work experience
Strong MS Office skills
Strong written and verbal communication skills
Interest in the management of a small business
Interest in the field of mental health
Enjoy working in a people-centered and relational team
Enjoy learning new skills and problem solving
Enjoy mastering new technology
Degree in Business, English, Psychology, or other related fields of study
Familiarity with HIPAA
Familiarity with Quickbooks and bookkeeping
Experience with website design and Search Engine Optimization
Experience with marketing and publicity
Experience writing blog posts
Background in medical or mental health clinic settings
Efficiency – ability to complete tasks with minimal wasted effort.
Honesty/integrity – demonstrate the ability to reason through complex and sensitive ethical dilemmas. Earn the trust of clients and colleagues. Do what is right even when no one is watching. Provide feedback directly and kindly to colleagues, supervisors, and clients. Demonstrate a high level of understanding of confidentiality and client privacy in a health care setting.
Organization – plan, organize, and schedule in an efficient, productive manner. Demonstrate the ability to prioritize tasks.
Follow through on commitments.
Attention to detail.
Persistence/worth ethic – demonstrate tenacity and willingness to get things done.
Proactivity – act without being told what to do. Bring new ideas to the practice and actively contribute to the practice culture and outcomes.
Flexibility/adaptability – adjust quickly to changing priorities and systems of a growing practice. Cope effectively with complexity and change.
Enthusiasm – exhibit passion and excitement about the role and the practice. Possess a can-do attitude.
High standards – expect personal performance and team performance to be the best.
Openness to feedback – solicit feedback and ask for help regularly. React calmly to constructive feedback.
Communication – speak and write clearly.
Team work – value a strong relationship with colleagues, supervisors, and clients. Reach out to colleagues and supervisors to establish a cooperative working relationship.
Starting pay is $20 an hour
Social security and Medicare taxes (approximately 10% of gross salary)
Worker’s comp insurance
Paid sick leave
Health insurance for employees who work over 20 hours a week
Weekly supervision and mentoring
Possible career advancement and leadership opportunities as the group grows
Other benefits will become available as the practice grows