Client Care Coordinator
Job Description
Thrive for the People, PLLC is a high-end group therapy practice providing individual and couples therapy in Seattle, WA. Located in the Ballard neighborhood, our practice serves helpers, givers, and fixers who are ready to focus on their own mental health. Our clients are high-functioning, high-achieving, psychologically minded individuals who value growth and are willing to invest in themselves and the therapeutic relationship.
We are a relational, emotionally focused, and process-oriented group practice that values social justice and anti-oppression. We strongly encourage individuals who identify as LGBTQ+ and/or persons of color to apply.
We are seeking a Client Care Coordinator to serve as the first point of contact for potential clients and to support the President and Owner, Dr. Jennifer Chain, in ensuring smooth day-to-day operations of the practice.
Position Overview
This is a part-time 1099 contractor role, starting at 5–10 hours per week, with the potential for growth as the practice expands.
This is a hybrid position. The ideal candidate is located in the Seattle area and has access to the technology and privacy needed to work primarily remotely. Occasional in-person attendance at evening or weekend marketing and community events (such as tabling events or live workshops) will be required.
Start Date: As soon as possible
Compensation: $25-35 per hour
Who You Are
You are warm, relational, and highly organized. You communicate clearly and professionally while conveying compassion and steadiness. You are detail-oriented, proactive, and enjoy solving problems. You thrive in a people-centered environment and value personal and professional growth.
You are comfortable being the first impression of a therapy practice and understand the responsibility that comes with that role.
"Promoting each person's strengths and supporting our struggles is not only a value we practice within our group, but it extends into our community as a whole. I love being able to support fellow practitioners by promoting their areas of expertise and, similarly, connecting clients who may not be a good fit for us with other clinicians and practices who are better matched. Even if we don't interact directly, I know without a doubt that we as a practice honor every person's voice, particularly those within marginalized communities who have had a long history of being left unheard or silenced."
- Jennifer Skorch
"The team at Thrive for the People is a genuine and open group of people. I have felt cared for and seen as a team member. I also deeply appreciate everyone’s unique experiences and expertises that they bring as a therapist into the practice."
- Julianna Fetner
Role Summary
The Client Care Coordinator is the welcoming voice of the practice. You will manage referral screening and conduct phone consultations with prospective clients, assess for fit, match clients with therapists, and coordinate care with professionalism and warmth.
This role also includes executive and administrative support responsibilities, ensuring efficiency and protecting the time and energy of the President of the practice.
Key Responsibilities
Client Intake & Referral Coordination
- Answer phone calls, emails, and inquiries within 24 hours
- Conduct phone consultations with prospective clients
- Assess for clinical and relational fit with the practice
- Match clients with therapists (goal of at least 30% conversion rate)
- Schedule new client appointments
- Provide timely referrals to external providers when appropriate
- Maintain and update a referral database
- Send intake paperwork and coordinate documentation through the EHR
Administrative & Executive Support
- Provide executive support to the President of the practice
- Create ease and efficiency by protecting leadership time and priorities
- Support therapists with administrative needs
- Maintain confidential client and business documentation in compliance with HIPAA
- Assist with occasional marketing and community outreach efforts
- Complete additional tasks as assigned
me Required Qualifications
- Alignment with the values of Thrive for the People (relational work, anti-oppression, social justice)
- Bachelor’s degree in operations, management, business, psychology, social work, or related field
- High-level written and verbal communication skills
- Strong emotional self-regulation under pressure
- Excellent organizational skills and attention to detail
- Strong analytical thinking and accuracy
- Ability to set goals and manage timelines independently
- Experience in customer service, sales, or client-facing roles
- Interest in mental health and therapy
- Comfort learning and mastering new technology
- Ability to work independently with minimal supervision
Preferred Qualifications
- 3–5 years of experience in healthcare or mental healthcare
- Previous training in HIPAA compliance
- Knowledge of mental health diagnoses and treatment modalities
- Experience conducting intake screenings or client consultations
- Proficiency with Google Workspace and electronic health record systems
Application Packet Requirements:
Complete the application below.
Submit a cover letter and resume to Dr. Chain at contact@thriveforthepeople.com.
We look forward to learning more about you.
